We’re Here to Help.
Need help setting up your account, accessing your account, or getting started with tenant screening? Our customer support team is ready to assist you.
Get the Help You Need
Whether you’re creating your first account or returning to run another report, our support team can help you get where you need to go.
Account Setup
Need help creating your account or getting started? We can walk you through the setup process.
Login & Password Help
Having trouble accessing your account? Contact support for help with login or password questions.
Screening Questions
Have questions about running a report or using TenantCreditChecks.com? Our team is available to assist.
Customer Support Information
Give us a call during regular support hours and we’ll help answer your questions.
Contact Details
Already Have an Account?
Existing landlords can log in to run reports, review applicants, and manage their tenant screening account.
Member Login Call SupportCommon Support Questions
Who should I call if I need help with my account?
Call TenantCreditChecks.com Customer Support toll-free at 888-294-4640.
What are your customer support hours?
Customer Support is available Monday through Friday from 8:30 AM to 5:00 PM Pacific Time.
Can you help me get my account set up?
Yes. Customer Support can help you get set up and started with your TenantCreditChecks.com account.
What if I have trouble with my password or login?
Call Customer Support and the team can assist with account access and password questions.
Where do existing members log in?
Existing members can use the Member Login button on this page to access their tenant screening account.
Need Assistance?
Call us at 888-294-4640 or access your account online.